On occassions Mrs McGillycuddy will accompany us to a game. She is a rotund lady with dodgy hips. This means that getting out of a low slung toilet can be problematic. For this reason it is sometimes necessary to make enquiries about:
* Toilet heights (floor to seat)
* Whether the toilet attendants have appropriate lifting cetificates
* Whether there is a lavatory winch available (fixed or mobile)
Getting answers from super league clubs on this issue is difficult in the other leagues it is virtually impossible. Yet we need to know. It would appear that no one has toilet heights at their finger tips. Nor do clubs employ toilet attendants! I well remember using the urinals at Wakefield and asking a fan where I would find a heated towel and some passable eau du toilette. He looked at me like I was from another planet. and do not get me started on winches. They are virtually standard in the USA. Many of the fans I see at games are no strangers to the sweet trolley yet the game is winch free.
If Mrs McGillyCuddy has trouble getting up she panics. When she panics she sweats! During one game at half time Mother (aged 87) created an impromptu pulley system using a towing cable. It took 28 minutes to get Mrs McG on her hind legs. By the time they got back to their seats the game had finished!
When money is tight we need top class customer service in our game. Some clubs need to step up to the plate.
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